Viva Engage Now with AI Agents

🔹 Feature: Viva Engage

🔹 What It Does: Similar to Facebook and Facebook Groups

Considerations:

🤔 While Facebook had a service like Facebook/Meta Workplace, it didn’t gain significant traction.

🚀 I previously developed a tool that could copy your Facebook group or profile as a complete replica. Although it wasn’t fully finished, it worked and looked just like Facebook! I’m seeking motivation to continue working on it.

🚀 This tool could potentially serve as a synchronization mechanism between Viva Engage and Facebook. But for what specific purpose—marketing, support groups? One potential benefit is enabling Viva Engage to leverage AI agents using internal knowledge.

🚀 In large organizations, Viva Engage is often integrated as part of the intranet, sometimes even as a SharePoint web part.

🤔 I haven’t observed it being used for support or helpdesk requests, but I believe it could be beneficial—much like how Stack Overflow operates.

🤔 While Viva Engage might be more suitable for certain cases compared to Teams, Teams is used daily, making it more convenient for users.